Friday, February 23, 2018

Break-Fix Support

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At Evolv, we dont use a "one-size-fits-all approach. We’ve structured our service delivery process to reduce response and resolution times, while also optimizing technician productivity and equipment uptime.

We offer customized support that keeps your business running optimally, while letting your internal resources focus on the big picture. Alleviate the cost and complexity of your IT environment by outsourcing everyday monitoring and maintenance of key technology components to us.

Evolv Solutions' skilled technicians provide break/fix services on printers, and other miscellaneous hardware. Additionally, we can provide general to specific troubleshooting for common desktop software applications.

Technicians: Qualified, Trained & Certified
Our service technicians carry the latest certifications from the leading OEM providers including, but not limited to: Xerox, HP, Konica Minolta and Lexmark. We can also provide you with the technical resources you need for short-term projects such as systems rollouts, moves, adds, and changes to your current output environment. In addition to general repairs, our service programs provide thorough cleanings and device maintenance checkpoints and most of the servicable parts are always kept on hand by our Technicians.
Maintenance Agreements
Evolv Solutions, LLC. offers annual maintenance agreements for customers that would like to budget for printer and MFP expenses instead of a time and material support option. Maintenance agreements will covers all parts and labor for repair except consumable parts identified by the manufacturer. Examples of consumable parts are but not limited to drums, maintenance kits, fusers, ADF kits, waste toner collection bottles and transfer belts.  Benefits include:
  • Allows customers to budget IT support costs instead of incurring unscheduled break/fix services 
  • National coverage through one source 24x7
  • Online access to request service or view existing ticket status and service notes
  • Total product management regardless of OEM brand
  • 24 hour Help desk availability

Our goal is to minimize your system downtime. Our service technicians are responsive, and committed to customer satisfaction. Whether it's in-warranty or out-of-warranty repair services you need, we can help! Contact us today to schedule a service visit or learn more about the benefits of a service contract without the high costs.

How to Get Started

There are many questions and things to consider when evaluating an MPS system and what impact it can have on your organization. We’re here to help. To begin, simply contact us with your questions or request for information, and a Evolv Solutions, LLC. managed print services adviser will be in touch with you to answer your questions.

Discover our Break-Fix Solutions.

To inquire about these cost savings strategies and how you can obtain Tier I or II support, please call 1-866-469-8900 or send an email This email address is being protected from spambots. You need JavaScript enabled to view it..

Fit Your Business Needs

A reliable service program that controls printer repair costs and keeps equipment in top working order can make a big difference to the bottom line. From one to 10,000 printers, Evolv Solutions, LLC offers a variety of service plans, options and Service Level Agreements designed to help you meet your needs and budget.

Take the first step to getting more ROI out of your Services Contract. Click the button below to request your free MPS Service Assessment.

Request Free Assessment

* Not all assessments are absolutely free and without obligation.



Evolv Solutions, LLC.
9401 Indian Creek Pkwy #250
Overland Park, Kansas 66210
P: 913.469.8900 F: 913.469.8909
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Camille Allen

"Evolv created a personalized office output service plan that is helping us streamline our print management processes and improve our overall document workflow and efficiencies."
Camille Allen 
Kansas City Public Schools

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